General Information

These Terms and Conditions govern the use of the online store lumeori.com. By making a purchase on the website, you agree to all of the terms listed below. Please read them carefully before placing an order.

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Seller Information

Lumeori is a registered legal entity operating in accordance with the laws of the Montenegro.
Contact email: support@lumeori.com

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Ordering Process

Customers can place orders through the website without registration. After the order is placed, the customer receives a confirmation via email. The purchase agreement is considered concluded once the seller confirms the order.

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Prices and Payment

All prices are expressed in Euros (€) and include VAT.
The customer may pay for the goods by cash on delivery, in-store, or online via the WSPay system.

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Delivery

Delivery is available within the territory of Montenegro.
The delivery period is 1–3 business days.
The delivery cost is shown during the checkout process.

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Right of Withdrawal

The customer has the right to withdraw from the purchase without giving any reason within 14 days of receiving the product.
The product must be unused and in its original packaging.

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Complaints and Refunds

Complaints can be submitted via email. In the case of a justified complaint, the customer is entitled to a replacement, refund, or repair.

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Data Protection

All personal data you provide will be used solely for the purpose of processing your order and in accordance with the Privacy Policy.

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Changes to Terms

Lumeori reserves the right to modify the Terms and Conditions at any time. All changes will be published on the website in a timely manner.